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Returns, Refunds, and Replacements Policy

Returns:

We don’t require anyone to return anything. Shipping an item back to the warehouse in China is very expensive so it doesn’t make sense to do that. We’ll always issue you a refund for any orders that you return no questions asked. 

Refunds:

For shipped orders, if you are issued a refund, it will always be refunded if it is within 30 days of the order being delivered.

If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued. 

If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped. 

Lost or Stolen Packages:

For lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order OR we will ship out a single replacement per order, free of charge -- it's completely up to you.

Sample orders are not eligible for a refund.

Processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time.